Are online divorce and will services reliable? A look into the Competition Market Authority investigation

Online will and divorce services may appear to be cost-effective and hassle-free at first glance, but they rarely offer the level of personalisation and legal expertise required for these crucial life events.

The Competition Market Authority (CMA) plays a vital role in regulating the market and promoting competition and has brought about changes in how legal services can be offered. However, whilst online divorce and will writing is legal, the proliferation of unregulated online will writing and divorce services has raised concerns about the quality and reliability of such platforms. 

Potential Pitfalls of Online Will Writing

So, are online wills any good? Creating a will is an essential aspect of estate planning, so it’s important to ensure that it accurately reflects your wishes. Online will writing services may not always take into account your individual circumstances. This could lead to ambiguous or invalid wills, causing significant challenges for the beneficiaries and potentially causing lengthy legal battles.

Online Divorces: A Double-Edged Sword

The option of getting a divorce online may seem appealing for its simplicity and speed. However, navigating the complexities of family law requires careful consideration and expertise. Although it is legal, are online divorce services reliable? Well, the truth is that they’re unlikely to adequately address your unique situations. This is especially important if you have children, substantial assets, or complex financial arrangements.  The CMA has discovered that some online organisations have been acting in an unclear way with pricing and some using the wrong forms resulting in the parties not achieving the divorce they wanted.  It is worth remembering that divorce gives you the right to remarry, but you may still be financially tied to your former partner.

A misstep in the process could have long-term consequences for the parties involved. This could result in more financial and emotional stress for everyone involved.  

Law Firms: A Shield of Protection

Contrasting the drawbacks of online services, legal experts offer a level of assurance and protection that just can’t be easily replicated online. With qualified lawyers who are well-versed in the intricacies of will writing and divorce proceedings, law firms can provide personalised advice and draft documents tailored to your individual circumstances.  

During such a difficult time like divorce, face-to-face communication from legal experts is so important. Law firms like Hepburn Delaney offer a deep understanding of client needs and emotions during these sensitive moments. You can find comfort in knowing that your affairs are being handled by experienced professionals with your best interests at heart.

Tread carefully

If you have a law firm and a solicitor acting for you, there are a raft of protections that you will automatically enjoy.  It’s essential to be cautious when dealing with vital legal matters such as will writing and divorce law. Although online will writing and divorce  is legal, the lure of convenience shouldn’t overshadow the importance of accuracy, protection, and personalised guidance, which law firms can provide.

When it comes to securing your legacy through a will or navigating the complexities of divorce, rather than asking yourself “are online divorce services reliable?” or “are online wills any good?”, seeking advice from reputable law firms ensures that these life events are handled with the care and expertise you deserve. 

In a world increasingly dominated by digital solutions and quick fixes, sometimes the safest course of action is to leave complicated legal matters to trusted professionals. 

Unlike online divorce and will services, Hepburn Delaney’s family law team offer a bespoke service by:

  • Understanding the unique needs of your divorce or will
  • Offering a quick, transparent approach to communication 
  • Working with you as much or as little as you require
  • A service that is extremely well regulated providing you with every possible protection and if, in the unlikely event, something goes wrong, you will be assisted


To find out more about our legal services, please call us on 01442 218090 or send us an email to